Our training for August will cover de-escalation techniques (also known as verbal judo). Verbal Judo is a powerful communication technique used to de-escalate conflict, gain cooperation, and maintain professionalism under pressure. By the end of the class, you should have a clear understanding of the technique.
Please go to https://www.signupgenius.com/go/904084AA8A92DA2FB6-57654324-deescalation to sign up to let us know you plan to attend. Please let me know if you have any questions.
Jim
Jim Newell, VP, Chief Information Officer
MRC GEM (an all-volunteer Medical Reserve Corps serving
Georgia’s Gwinnett, Newton, and Rockdale Counties)
http://mrcgem.com Cell (770) 778-4834